Bad bug reports happen to the best of us, and, unfortunately, they can happen often. Software bugs are the lifeblood of a beta test. And it is what our clients want when you test a product.
A bad bug is an issue that does not tell us anything. It raises more questions than it answers and consumes a lot of our time as we try to determine what you are trying to tell it. This slows down the test and keeps us from getting your feedback to the client.
Why Bug Reports Turn Bad
There are several reasons why bag reports turn bad. Therefore, testers must avoid these to prevent ending up with a bad bug report.
If you happen to come across a unique bug, for instance, Share as much as you can about the issue. Give as much detail as you can to make things clearer. Do not start and finish your report with one-liners, which may not mean anything at all. It would be best if you present a vivid picture of possibilities regarding what happened before, during, and after the problem. This way, the issue may be addressed properly.
Difficult to Read
Spelling errors, ALL CAPS, and poor English make a bug report confusing and even frustrating to read. We know every user is not Shakespeare but we do hope everyone tries to write clearly. The clearer the bug, the faster we can respond.
Our system is a collaborative environment in which you can contribute to issues others testers have reported. If you see a bug that is similar to what you experienced, you can vote it up and add your comments. You do not get extra points for submitting your own bug report. If we get duplicates, they are going to be filed under the first bug report anyway.
We know it can be quite frustrating when you have a problem. However, calling a product bad or putting a lot of anger or emotion into your report is not going to help at all. Keep to the facts in bug reports and share your emotions in surveys and journals instead.
They Are Not Actually Bugs
Before logging any bug, you should be certain you have not done something wrong, misread the instructions, or simply missed something. There is no shame in making a mistake.
They Are Feature Requests
If something does not work the way you want it to or does not come in the color you like, our client needs to hear that. However, those are not bugs. If you have an idea for a change or improvement, log it as a feature request instead. Bug reports are other for problems or mistakes you run into while using the product.
Its Effect on Software/Application
Generally, a bad bug report will have a negative effect on software development. The developers will not be able to address the problem properly if they are presented with a bad bug report. If this is the case, then software will not serve its purpose, and that is to gave its end users the best software and give them the best user experience ever, when it comes to your software.
And this is bad for the business. A bug report can make or break a software. It can lead to the success or failure of a business. Moreover, it may cause disaster and accidents. Furthermore, it can also affect a software tester’s reputation. If you, as a tester, always deliver bad bug reports, then it simply shows you cannot be trusted and relied upon to give a comprehensive and concise bug report.
So, basically, the effect of a bad bug report is not just limited to the software itself. It affects everybody involved in the project, most especially the business and the end users.
Bug reporting is central to testing. The bug report, whether oral or written, is the single most visible outcome of testing. And the quality of your reports is probably the single most important factor that determines your credibility as a tester.