What is a defects report? It is a document that identifies and describes a defect discovered by a tester. The purpose of a defect report is to indicate the problem as clearly as possible so that developers can replicate the error quickly and fix it.
Explaining a Defect Report
A good defect report must conform to its checklist. The said checklist must include the items presented below.
Definition of the Defect
This means identifying and presenting the platform and its version on the report. It also involves logging in and examining data. The defect definition must include a list of non-standard configuration settings and their values. Likewise, state the workflow direction through the application.
Research must be done to discover the root cause of the defect. In other words, it must not just stick to what is presented but must go beyond the available information. Research also involves the execution of database queries and, likewise, error logs scanning. It is also important to state if the defect is intermittent or not.
Add Support Documentation
Adding support documentation means including screenshots and videos. It also includes file records, error log data, and results for database queries.
This refers to formatting all text for readability and easy understanding.
- Stick to a known and familiar format when possible
- List using bullets or numbered lists
- Keep textual descriptions succinct and direct
- Facts only; no opinion, no suggestions, no accusations, no blame
Reporting a Defect
Defect Reports Should Clearly State the Problem
A Developer should be able to replicate and fix an error that has been identified easily. Do not waste the developer’s time by including extraneous information. Upon finding flaws in such systems, include screenshots and videos of these defects to reduce ambiguity and confusion. This enables the developers to reproduce and fix bugs quickly.
Reporting and Acknowledging Issues
Reporting a defect about someone else’s work might be hard. Hence, when there is an argument on publishing or fixing an error, both parties become aggravated and apprehensive. Therefore, proper care should be taken so that all parties are non-judgmental and unemotional.
Most importantly, Quality Control and Development stakeholders must remember that the project’s ultimate goal is to maximize the value of the application. This will enhance teamwork between Quality Control and Development.
Establishing a defect resolution process is excellent for a particular situation in which testers, requirements analysts, and also developers are in dispute regarding a defect. Therefore, when a stakeholder reports an error, but the developers do not believe it to be a defect or urgent issue, a quick-resolution process would be beneficial.
Defects are the ever-present part of software applications. They affect the functionality and performance of software. Therefore leading to dissatisfied end-users. However, software QA testers are there to tackle the issues on defects.
Software tests can identify defects, therefore making them known to the testers, the software developers, and other stakeholders. However, in order to present the defect properly, a good defect report must be presented so the developers can understand the defects and do something to fix them.